RESPECT OF YOUR PRIVACY IS OUR MAIN CONCERN
We are fully aware of the importance of your
privacy and we implement data protection rules seriously. Our main goal is to
assure you smooth and safe online experience while using our Service, as defined
in WEST INDIES TRIPS Terms and Conditions of Use as we are convinced that its
success must be based on transparency and trust with our users.
We would, therefore, like to take this opportunity
to give you a complete overview about our practices for the processing and
protection of your Personal Data, as defined below.
As you use
our Service we want you to know how we collect, store and process your Personal
need. We invite you to carefully read all the information we provide and if
there are any questions left, please do not hesitate to contact us at any time.
notably send all inquiries about your Personal Data and how we use it directly
to: email@example.com We will promptly reply to
Soualiga Solutions SAS (whose registered office is at
88, Rue des Fontaines, 31300 Toulouse, France) , registered on the Register of Commerce of
Toulouse under number 832 411 979 (“WEST
INDIES TRIPS”, “we”, “our” or “us”) , acting as data controller, is
committed to protecting and respecting your privacy. This notice is designed to
tell you about our practices regarding the collection, use and disclosure of
information that you may provide via this website .
This Privacy Notice (together with our Terms and
Conditions), sets out the basis on which any personal data we collect from you,
or that you provide to us, will be processed by us. Please read the following
carefully to understand our views and practices regarding your personal data
and how we will treat it.
What is Personal Data ?
This is the first question you may ask.
To make it simple “Personal Data” covers any information relating to you as a natural person, such as your
name, your address, your telephone number or your email address.
Personal data can also cover information allowing to
identify you, directly or indirectly, in particular by reference to an
identification number like an IP address.
What information do we collect from you and for how long?
We may collect and process the following
data about you:
You may give us
information, including information that can identify you (“Personal Data“), when you
use our Platforms, by filling in forms on the Platforms (such as the sign-up
form), when you enter into any of our competitions, promotions or surveys, when
you correspond with us by phone, e-mail or otherwise, and when you report a
problem with our Platforms.
The information you give us may include:
information required to register for the service we provide on our Platforms or
to access other services provided by us, including your name, email address,
date of birth, gender, mobile phone number and a password. All these fields are
mandatory. West Indies Trips will not be able to provide you with the services offered
on our Platforms if the required information is not provided, consequently you
will not be able to register for a user account on our Platforms;
. A photograph;
. A postal address;
. Your mini-biography;
. A record of any
correspondence between you and us;
. A record of any
bookings you have made or trip related advertisements you have placed with or
through our Platforms;
. Details of
accounting or financial transactions including transactions carried out through
our Platforms or otherwise. This may include information such as your payment
card or bank account details, details of experiences you have booked or offered through our
. Details of your
visits to our Platforms and the resources that you access;
. Your replies to any
surveys or questionnaires, such as your reviews on the Experiences you have
shared with other members of our community. Such
information may be used for analytic & user understanding purposes;
. Information we may
require from you when you report a problem with our Platforms or our service,
such as the subject of your request for support;
. Location information
when you have given consent to the collection and processing of these data;
. Passport, ID Card
and such other documents that you have agreed to provide to us.
What Information do we collect automatically ?
. If you sign up via social media
authentication methods, West Indies Trips will access certain Personal
Data (e.g. first name, surname, picture, email, number of Facebook friends,
etc.) in your social media account pursuant to the applicable terms and
conditions of these social media platforms.
. With regard to each of your visits to our Platforms we
may collect, in accordance with applicable laws and where required with your
consent, information relating to the devices you use and the networks you are
connected to when using our services. This may include the following
information: your IP address, log-in information, browser type and version,
browser plug-in types and versions, operating system and platform, advertising
identifier, information about your visit including the URL clickstream to,
through and from our Platforms, products you viewed or searched for, download
errors, length of visits to certain pages, page interaction and any phone
number used to call our customer service number. We collect this information
through the use of various technologies including cookies.
. We also collect aggregated information
regarding your activity on our Platform (such as the amount of Experiences
offered, your message response rate, etc.). Such information may be published
on your public profile on our Platform.
What about Data retention?
. Except regarding the categories of Personal Data
mentioned in clauses 2.3.2 and 2.3.3 below, your Personal Data will be stored
for the duration of your relationship with us and then put beyond use:
5 years after your last use of our Platform, if you
did not close your account;
1 year after the closing of your account, except if
you received a negative rating or report, in which case your Personal Data is
stored for either (i) a 2-year period following the latest negative rating or
report, or (ii) 1 year after the closing of your account, whichever is longer.
.The following categories of Personal Data may be stored for different durations:
Financial data (e.g. payments, reimbursements, etc.)
is stored for the duration required by applicable tax and accounting laws;
All user-generated content (e.g. comments and ratings)
is anonymised but remains available on our Platforms.
. In the event that your account is suspended or blocked, we will keep your data for a period of between 2 and 10 years in order to prevent you from circumventing the rules applying to our Platforms.
What happens to your Personal Data after membership termination?
request from you (by writing to us at: Soualiga Solutions SAS - 88, rue des
Fontaines 31300 Toulouse France) we will deactivate your account in a month and
render your personal information unusable as soon as reasonably possible, in
accordance with applicable law.
archive personal information from closed accounts in accordance with rules
applicable to the protection of your data only in order to comply with legal
obligations, prevent fraud, collect any fees remaining due , resolve disputes,
troubleshoot problems, assist with any investigations, enforce our terms and
conditions, and take other actions otherwise permitted by law.
Does West Indies Trips share your data with third parties?
Indies Trips will only share your Personal Data with third parties if this is
legally required and/or if West Indies Trips has your express permission to do
Indies Trips is entitled to share Personal Data with its own service providers
notably to carry out services and actions by order and for West Indies Trips,
like for example to let the software run on the platform of remote servers,
carry out and settle up payment processes for offered products or services,
carry out technical checks to validate on the Website the good condition of
vehicles or outsource certain Customer Relation and Claim Management actions.
Indies Trips shall be entitled to process and use the User’s log data that are
automatically collected (Server Log-files) for the purpose of identifying,
delimiting and removing malfunctions and errors in the telecommunication
systems. If the requirements are met, West Indies Trips may use log data that
are necessary to uncover any unlawful use of the telecommunication systems and
services. In accordance with prevailing legal provisions, West Indies Trips may
be required to provide information to criminal prosecution authorities and
situation, West indies Trips may not inform you about the disclosure of your
Personal Data to authorized third parties.
tools to offer you a convenient Service featuring numerous functions.
Cookies, pixels and tags (together “Cookies”) spare you the burden of entering data repeatedly, facilitate the transfer
of specific content and the browsing on our webpages, help us to identify
especially popular sections of our Service and save preferences like language
settings. Among others, they enable us to tailor the content of the Service to
your needs. Cookies are text files containing information to identify returning
visitors exclusively for the time of their visit to the Service. Cookies are
saved on the hard disk of your computer and/or mobile device.
identifying information will be collected.
How can you manage the setting of Cookies?
When you first visit our Website, a banner of
information is displayed to ask you if you accept the setting of cookies that
will be activated after your acceptance. This banner informs you that
continuing your visit on our Website constitutes your agreement regarding the
You can also continue your browsing while refusing
Cookies. For that, several options as described below are available to you. You
can change your choices and settings at any time.
● For tracking cookies used for advertising purpose,
you can also have access to a general platform allowing you to deactivate these
cookies placed by ad or social networks via this http://youronlinechoices.eu/.
● You also have the ability to control and delete HTTP
third cookies via your browser settings. Web browsers can use different methods
to handle cookies. The instructions below are taken directly from developers of
browsers to configure your browser settings.
Microsoft Internet Explorer (IE)
Please be aware that restricting certain cookies may
affect the functionality of the Website and the quality of the Service.
do we protect your information?
implement a variety of security measures to maintain the safety of your
personal information when you place an order or enter, submit, or access your
offer the use of a secure server. All supplied sensitive/credit information is
transmitted via Secure Socket Layer (SSL) technology and then encrypted into
our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to keep
the information confidential.
What data security measures do we implement?
employ efficient technical and organizational measures in order to safeguard
the Service and other systems against loss, destruction, access, changes or the
distribution of your data by unauthorized persons according to current the
state of art. The data transfer between the Service and the Server is [SSL]
access to your West Indies Trips account is possible only after entering your
personal password directly or through autologin processes or through Facebook
Connect. You should always treat your access information confidentially and
close the browser window, once you have ended your communication with us,
particularly if you share the use of the computer and/or device with others.
Indies Trips will store your data on servers, which are located in Europe &
North America and managed by 1&1, Inc., (« www.1and1.com »), which participates in
the EU-US Privacy Shield framework regarding the collection, use, and retention
of personal information from European Union member countries and has also
signed the standard contractual clauses approved by the EU commission for the
transfer of personal data outside EU.
to the European regulation, the law applicable to the protection of the
personal data is the one of the EU country where the data controller is
established. As West Indies Trips is based in France, the French Data
Protection Act (Loi Informatique et Libertés) will govern the processing of
personal information we collect.
have any queries about the security of our Service, please do not hesitate to
contact us at any time at firstname.lastname@example.org.
How we use and moderate your messages?
Indies Trips might read the messages exchanged through the Website between
members for fraud prevention purposes, to improve the Service, for user support
purposes or verification of respect by our users of our Terms and Conditions.
For example, to avoid that a member bypasses our online booking system,
West Indies Trips automatically monitors
and analyzes the messages exchanged on our platform to ensure they do not
contain any reference to or words linked to another way of booking.
often as possible, we use automated systems to process moderating the messages
sent between members via the Website.
We will never read any communication between
members of our community for promotional or advertising targeting.
How you can exercise your privacy rights?
have the right to revoke the consents you gave us to collect, store, process
and share your Personal Data at any time. Please be aware, that any revocation
of consent is effective only for future collecting, storing, processing or
sharing of your Personal Data.
French Data Protection Act also guarantees you rights to have access to ,
modify or delete your Personal Data. Upon request, West Indies Trips shall
provide you with the information on the stored data relating to your person,
free of charge.
information can be provided electronically, if desired. In cases regulated by
law we are obliged, upon request, to correct, block or delete the data stored
about you. Please direct all requests directly to: email@example.com.
For your own security, please understand that
in the event of a request for information or a change we have to verify your
Who is your privacy contact?
have any further questions about the collection, use and processing of your
Personal Data, please contact us directly at: Soualiga Solutions SAS 88, rue
des Fontaines 31300 Toulouse, France or use firstname.lastname@example.org